What Is Responsible Gaming?
Responsible gaming means approaching online wagering as a form of entertainment — not as a source of income or a solution to financial problems. Most players on mybos do so calmly and in control, but we also recognise that a small number of people may struggle to manage their gaming habits.
That is why mybos provides a range of easy-to-use self-control tools, 24/7 customer support, and clear information on how to get help when needed. We do not just provide a gaming platform — we are committed to the well-being of every one of our users.
The core principle we stand by is simple: entertainment, not dependency. Every ringgit you wager at mybos should be treated as payment for entertainment — just like buying a movie ticket or dining out. When that perspective fades, that is the moment to step back and seek support.
mybos Commitment: We fully support responsible gaming policies and ensure all self-control tools are accessible to every registered user at any time, at no extra charge.
Strict KYC ensures only users aged 18 and above can play.
Set daily, weekly, or monthly limits based on what you can afford.
Step away from the platform for a duration of your own choosing.
Option to fully exclude yourself either permanently or temporarily.
Control how long you spend in a gaming session each day.
Our team is ready to assist you whenever you need us.
Self-Control Tools at mybos
Six key features we offer to help you play safely and responsibly at all times.
Flexible Deposit Limits
Set daily, weekly, or monthly deposit limits according to your own budget. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours. This ensures you do not exceed your financial means even in the heat of the moment.
Gaming Session Time Limit
Set how long you want to play in a single session. When the time limit is almost up, mybos will send you a reminder. Once the limit is reached, the session ends automatically and you will need to take a break before starting a new one.
Cool-Off Break
If you feel you need a short break, use the temporary break feature to suspend access to your account for 24 hours, 48 hours, one week, or one month. During this period, you will not be able to log in or make any transactions on the mybos platform.
Self-Exclusion
For those who need a longer break, mybos offers a self-exclusion option for periods ranging from six months to five years, or permanently. During the exclusion period, your account will be fully closed and no access will be permitted under any circumstances.
Full Activity History
View your full history of deposits, withdrawals, and gaming activity at any time through the mybos account dashboard. This transparency helps you monitor your playing habits and make smarter decisions based on real data.
Real-Time Alerts
Mybos sends proactive notifications when your gaming patterns show signs of concern — such as excessively long sessions or a deposit limit that is nearly reached. These reminders are designed to help you stay aware and in control.
How to Use the Self-Control Tools
Follow these simple steps to activate responsible gaming features on your mybos account.
Access your account via the Login button at the top of the page. Always use the correct credentials to keep your account secure.
Click your profile icon in the top right corner, then select "Account Settings" or "Responsible Gaming" from the dropdown menu that appears.
Choose from the available control tools — deposit limits, time limits, cool-off breaks, or self-exclusion. Each option is clearly explained to help you make the right decision.
Enter the appropriate value or time period for your chosen limit. For example, a deposit limit of RM200 per day or a temporary break of three days.
Click "Confirm" and your limit will take effect immediately. You will receive a confirmation via email or an in-platform notification. Limits can only be raised after the designated cooling-off period has ended.
Warning Signs to Watch For
Recognise the early signs of a gambling problem before it becomes more serious.
Spending Beyond Your Means — You use money set aside for daily necessities such as rent, food, or bills for betting purposes.
Chasing Losses — You continue playing in hopes of recovering money you have lost, even as the losses keep growing.
Neglecting Responsibilities — Work, family, or social relationships have begun to suffer due to excessive time spent gaming.
Hiding Your Gaming Habits — You lie to family members or friends about how much time or money you have spent on betting.
Cannot Stop — You feel compelled to keep playing even after intending to stop or take a break.
Borrowing Money to Play — You borrow money from others or use a credit card solely for the purpose of betting.
If you identify two or more of the above signs in yourself, we encourage you to reach out to the mybos support team or refer to the professional help organisations listed below.
Quick Self-Assessment Test
Answer these questions honestly to assess your own gaming patterns.
Have you ever played longer than you originally planned?
Have you ever felt guilty or regretful after a gaming session?
Has betting ever caused arguments with your partner, family, or friends?
Have you ever played to escape problems, stress, or negative feelings?
Have you ever felt the need to increase your wagering amount to get the same thrill?
Have you ever thought that you might have a problem with your gaming habits?
If you answered "Yes" to any of the questions above, there is no need to feel ashamed. It is a sign that you may benefit from speaking with someone who can help. Contact the mybos support team or the assistance organisations listed below.
Healthy Play Tips
These simple practices help ensure your gaming experience at mybos stays enjoyable.
Decide the maximum amount you are willing to spend before opening a session. Think of it as an entertainment budget, not an investment.
Do not play when you are emotionally unstable, stressed, or under the influence of alcohol.
Pause every 30 to 60 minutes. Stand up, stretch, drink some water, and come back with a clear mind.
Losses are part of the game. Do not try to chase them by continuing to play — this will only make things worse.
Ensure that online gaming does not replace quality time with family, friends, or other activities you enjoy.
Minor Protection Policy
Mybos uses integrated identity verification technology to ensure every registering user meets the minimum age requirement of 18 years. Our KYC process requires valid identification documents such as a Malaysian identity card (MyKad) or passport.
If there is any doubt about a user's age during the KYC process, the account will be suspended until further verification is completed. We also encourage parents and guardians to take the following steps to protect their children:
- Use parental control software on devices shared with children.
- Do not save your mybos login details on any device accessible to children.
- Have open conversations with your children about the risks of online gambling.
- Report to mybos if you suspect your account has been accessed by a minor.
Important Reminder: Any account found to be used by an individual under 18 years of age will be closed immediately and all remaining funds will be returned in accordance with mybos's established procedures.
FAQ – Responsible Gaming
Answers to the most frequently asked questions about responsible gaming at mybos.