Mybos's Commitment to Your Privacy
Six core principles that guide how mybos handles the personal data of every user.
Advanced Data Encryption
All personal data transmitted between your device and mybos servers is protected using 256-bit SSL encryption. This means your sensitive information cannot be intercepted or read by unauthorized parties while in transit.
Secure Data Storage
Your personal data is stored on servers protected by strict access controls, multi-layered firewalls, and automated intrusion detection systems. mybos conducts regular security audits to ensure the integrity of its data storage systems.
No Sale of Data to Third Parties
Mybos has never and will never sell, rent, or trade your personal data to any third party for commercial marketing purposes. Your data belongs to you, and we fully respect that right of ownership.
Your Data, Your Control
You have the full right to access, correct, or request deletion of your personal data at any time. Contact the mybos support team and we will process your request within the timeframe set out in this policy.
Privacy Law Compliance
Mybos complies with the Malaysia Personal Data Protection Act 2010 (PDPA) and relevant international data protection regulations. All data processing is carried out on a lawful and transparent basis in accordance with legal requirements.
Data Breach Notification
In the event of a data breach that may affect your personal information, mybos will notify you within the timeframe required by law, along with the remediation steps taken.
Important Note: This Privacy Policy applies to all users of the mybos platform. By using the mybos platform, you agree to how we handle your personal data as described in this document. Please read it carefully.
1 Introduction and Scope of the Privacy Policy
Mybos ("we", "Platform") is committed to protecting the privacy and security of personal data for all users of our online casino and slots platform in Malaysia. This Privacy Policy ("Policy") provides a comprehensive and transparent overview of our data handling practices.
This policy applies to all information collected through the mybos website, mobile app, and all related services provided by mybos. It also covers data collected during the registration process, identity verification (KYC), financial transactions, and customer support interactions.
Mybos complies with Personal Data Protection Act 2010 (PDPA) Malaysia and all relevant data protection regulations. We only process your personal data on a lawful basis, for stated purposes, and in a manner that does not infringe on your privacy rights.
2 Types of Personal Data Collected
Mybos collects various categories of personal data depending on the nature of your interaction with the platform. Below is a summary of the types of data we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity Data | Full name, date of birth, gender, national ID or passport number | Required (KYC) |
| Contact Data | Email address, phone number, residential address | Required |
| Financial Data | Bank account number, e-wallet details, transaction history | Required (Payment) |
| Technical Data | IP address, device type, web browser, operating system, access logs | Automatic |
| Usage Data | Game history, betting records, in-platform activity | Automatic |
| Communication Data | Live chat records, support emails, user feedback | Where applicable |
Mybos does not collect sensitive personal data such as health information, political views, or religious beliefs unless required by law.
3 How mybos Collects Personal Data
Your personal data is collected through the following channels:
- Account Registration: When you fill in the registration form and complete the KYC process on the mybos platform.
- Platform Usage: Automatically as you browse the website, log in, play games, or make financial transactions.
- Support Communications: When you contact the mybos support team via live chat, email, or any other communication channel.
- Cookies and Tracking Technologies: Via cookies, tracking pixels, and similar technologies used to enhance the user experience on the mybos platform.
- Third-Party Sources: In certain cases, mybos may receive additional information from trusted identity verification service providers for KYC and fraud prevention purposes.
Mybos has never purchased or obtained your personal data from third-party data brokers for marketing purposes. Any data collection is directly related to the operation of the mybos platform.
4 Purpose of Personal Data Use
Mybos uses collected personal data solely for the following legally recognized purposes:
- Account Management: Creates, verifies, and maintains your user account on the mybos platform.
- KYC Compliance: Meets identity verification requirements to prevent fraud, money laundering, and to ensure users are aged 18 and above.
- Transaction Processing: Processes deposits, withdrawals, and all financial transactions securely and accurately.
- Platform Security: Detects and prevents fraudulent activity, unauthorised access, and other security threats to the mybos platform.
- Customer Support: Provides technical assistance and resolves any complaints or enquiries submitted by users.
- Service Improvement: Analyses platform usage patterns to improve game quality, user interface, and overall experience.
- Service Communications: Sends important notifications related to your account, security, or changes to mybos's terms of service.
- Responsible Gaming: Monitors usage patterns to identify users who may need responsible gaming support.
Mybos will not use your data for any purpose other than those stated above without obtaining your consent first.
5 Data Sharing with Third Parties
Mybos does not sell your personal data. However, in certain situations, mybos may share necessary information with the following parties:
- Payment Service Providers: Banks, e-wallet operators, and payment processors that assist mybos in securely processing your financial transactions.
- Identity Verification Providers: Companies that assist mybos in conducting KYC checks and document verification to meet compliance requirements.
- Game Providers: Game software providers that require certain data to properly operate games within the mybos platform.
- Relevant Authorities: Law enforcement agencies or regulatory bodies when required by law or a valid court order.
- Professional Advisors: Lawyers, accountants, or auditors bound by professional confidentiality obligations when required for mybos business matters.
All third parties that receive mybos user data are required to comply with strict data protection standards and may only use that data for authorized purposes. mybos ensures appropriate data protection agreements are in place with all third-party partners.
6 Data Protection Security Measures
Mybos implements a range of robust technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:
- 256-bit SSL Encryption: All communications between your device and mybos servers are secured using the highest industry-standard encryption.
- Strict Access Controls: Only authorized mybos staff with a legitimate business need are permitted to access user personal data.
- Multi-Layer Firewall: mybos servers are protected by firewalls and intrusion detection systems monitored around the clock.
- Regular Security Audits: mybos conducts regular comprehensive penetration testing and security audits to identify and address any vulnerabilities.
- Two-Factor Authentication (2FA): mybos provides a 2FA option to add an extra layer of security to user accounts.
- Staff Training: All mybos staff who handle personal data undergo comprehensive data protection training on a regular basis.
While mybos takes all reasonable steps to protect your data, no security system can be guaranteed 100% secure. You are also responsible for keeping your mybos account password and login credentials safe.
7 Cookies and Tracking Technologies
Mybos uses cookies and similar tracking technologies to enhance the user experience on our platform. There are several types of cookies we use:
- Essential Cookies: Required for core mybos platform functions such as login session authentication and security. These cookies cannot be disabled.
- Performance Cookies: Collects statistical information about how users interact with the mybos platform to help us improve its performance.
- Functional Cookies: Remembers user preferences and settings such as preferred language and display settings to deliver a more personalised experience.
- Analytics Cookies: Helps mybos understand platform traffic and usage patterns in aggregate form that cannot directly identify individuals.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the mybos platform. For more information on managing cookies, please refer to your browser's help section.
8 User Rights Regarding Personal Data
As a mybos platform user, you have the following rights regarding your personal data, in accordance with Malaysia's PDPA:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to correct any inaccurate or incomplete personal data held in the mybos system.
You may request the deletion of your personal data, subject to applicable legal compliance requirements.
You may request mybos to restrict how your data is processed in certain circumstances.
You have the right to object to the processing of your data for direct marketing purposes.
You have the right to receive your personal data in a structured, machine-readable format.
To exercise any of the above rights, contact the mybos support team via live chat or email. mybos will process your request within 30 business days from the date it is received. For complex cases, this period may be extended to 60 days with prior notice to you.
9 Data Retention and Deletion Policy
Mybos only retains your personal data for as long as necessary to fulfill the purpose of collection or as required by law. The following are our data retention guidelines:
- Active Account Data: Retained for the duration your mybos account remains active and throughout the business relationship between you and mybos.
- Financial Transaction Data: Retained for a minimum of seven (7) years after the transaction occurs, in line with Malaysia's accounting and tax legal requirements.
- KYC Records: Retained for a minimum of five (5) years after the business relationship ends, in accordance with anti-money laundering legal requirements.
- Support Communication Logs: Retained for two (2) years for reference and dispute resolution purposes.
- Technical & Log Data: Retained for 12 months for security and technical troubleshooting purposes.
When data is no longer needed and there is no legal requirement to retain it, mybos will securely delete or anonymize the data using appropriate methods to ensure it cannot be recovered.
10 Changes to This Privacy Policy
Mybos reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer.
Any material changes to this Privacy Policy will be communicated to you via:
- A prominent notice on the mybos platform homepage.
- Notification emails sent to your registered address.
- In-platform notification the next time you log in.
Changes will take effect within seven (7) days of notice being given, unless immediate changes are required for security or legal reasons. Your continued use of the mybos platform after changes take effect constitutes your acceptance of the updated Privacy Policy.
11 Contact Us About Privacy
If you have any questions, concerns, or complaints about how mybos handles your personal data, or if you wish to exercise any of your privacy rights, please contact the mybos Data Protection Officer through the following channels:
- Live Chat: Available 24/7 directly within the mybos platform for immediate response.
- Privacy Email: [email protected] — for written requests relating to personal data.
- Support Email: [email protected] — for general inquiries.
Mybos is committed to addressing all privacy-related inquiries seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysia Personal Data Protection Department or the relevant regulatory authority.
Mybos values your trust and takes every privacy-related inquiry with the utmost attention. Our team is ready to help you understand and exercise your privacy rights on the mybos platform.